Delivery Information

Delivery Information

There is a £4 charge for postage and packaging on orders under £100.  All orders above £100 will receive free delivery.

Orders will be sent via UK Mail/DHL or UPS unless otherwise stated. We chose UK Mail/DHL or UPS as their deliveries are tracked and signed for.  You can track your package at https://www.ukmail.com or https://parcel.dhl.co.uk/track-a-parcel/. 

 Festive delivery times - all orders received before 15th December will be delivered in time for Christmas. Orders placed after this date will be dispatched before the 23rd December but Christmas delivery is not guaranteed. There will be no dispatch of goods from 24th December to 4th January (inclusive). Normal service will resume 5th January onwards. 

Returns Policy

Order Cancellations

Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased or a full refund. Order cancellations must be made by emailing info@tayspirits.com within 7 working days of the day after you receive the goods to the address on the label.  

Return or Exchange

If you are not completely satisfied with your order please email us at info@tayspirits.com.  We will issue a refund on receipt, or exchange the item if preferred. Delivery charges are only refundable if you have cancelled your entire order within the 7 day cooling-off period or where the goods are faulty.

Please note:
If you are returning an item, the goods are your responsibility until they reach us. We recommend that you send the parcel using a delivery service that insures you for the value of the goods. Please send returned parcel to: Tayport Distillery, Unit 2, Shanwell Court Industrial Estate, Tayport, Fife DD6 9DX